Frequently Asked Questions

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Popular Questions

It’s actually very easy, just follow the steps in this video.

It’s actually very easy, just follow the steps in this video.

You probably have this problem on a Mac, If not send us a message here.
For those that have the problem on Mac :

  1.  Go to the Mac App Store
  2.  Search for an app called “The Unarchiver” and install it
  3.  Right click on the zip file, select get info and change the default program to be opened with to the unarchiver (If one of your files has the same problem I suggest to apply this to all similar files)
  4. Open the file

If this didn’t solve your problem, please send us a message here.

When you buy a product and the transaction goes through, you will be immediately transferred to a download page.
You can find all your bought items in your account (If you have made one) there you can download everything again.
You will also receive an email with the download link in it (CHECK YOUR SPAM FOLDER)

Once you have purchased and downloaded one of our products, we unfortunately can’t offer a refund.
Unless there’s a problem with the item itself , then you can contact us and we will do everything to fix it!

Specific After Effects

The error that one or several effects are missing is caused by your version of after effects.
You have to make sure that you fully install your After Effects program, because the effects we use are freely installed while you install After Effects.

This often happens with the CS6 version as this one was CD delivered.
You can always contact us here if this didn’t solve your problem.

It’s actually very easy, just follow the steps in this video.

When you buy a product and the transaction goes through, you will be immediately transferred to a download page.
You can find all your bought items in your account (If you have made one) there you can download everything again.
You will also receive an email with the download link in it (CHECK YOUR SPAM FOLDER)

Once you have purchased and downloaded one of our products, we unfortunately can’t offer a refund.
Unless there’s a problem with the item itself , then you can contact us and we will do everything to fix it!

Specific Premiere Pro

It’s actually very easy, just follow the steps in this video.

When you buy a product and the transaction goes through, you will be immediately transferred to a download page.
You can find all your bought items in your account (If you have made one) there you can download everything again.
You will also receive an email with the download link in it (CHECK YOUR SPAM FOLDER)

Once you have purchased and downloaded one of our products, we unfortunately can’t offer a refund.
Unless there’s a problem with the item itself , then you can contact us and we will do everything to fix it!